Return Policy
Standard Returns & Exchanges
We want you to be satisfied with your purchase. If you would like a refund or exchange, you must initiate a return request within 14 days of delivery.
Please note that all refunds and exchanges can only be processed for orders that have already been delivered. Orders that are still in transit cannot be cancelled or refunded. If you no longer wish to keep your item, you may request a return after delivery in accordance with this policy.
Holiday Return Window
For orders placed between November 15 and December 10, we offer an extended return window. Eligible return requests may be initiated until January 6 of the following year.
All other standard conditions remain in effect outside of this period.
Return Windows
| Type | Time Limit | Notes |
|---|---|---|
| Refund | Within 14 days of delivery | Refunds are processed after the returned item has been received and inspected |
| Exchange | Within 14 days of delivery | Subject to availability |
Order Cancellations
Orders may only be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped.
After 24 hours, or once an order has been processed, packed, or handed to the carrier, cancellation is no longer possible.
If the order is already in transit, it cannot be cancelled or stopped. In this case, the customer may request a return after delivery in accordance with this Return Policy.
Eligibility Requirements
To be eligible for a return or exchange:
- Items must be unused, unwashed, and in original condition
- Items must be free from makeup, perfume, deodorant marks, stains, or pet hair
- All original tags and packaging must be included
- Items must be securely packaged for return shipping
- Customers are responsible for return items until they are received at our facility
Returns that do not meet these requirements may be refused.
Return Instructions
All returns must be authorized before being shipped back.
Once your return request has been approved, you will receive return instructions and the return address by email.
Unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a tracked and insured shipping service, as we are not responsible for lost or damaged return shipments.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
We may request photos of the item, packaging, and shipping label to assist with your claim.
Claims submitted after 7 days may not be accepted.
Refund Processing
Refunds are issued only after the returned item has been received and inspected.
Once approved, refunds are typically processed within 10–15 business days and are issued to the original payment method.
If the returned item does not meet eligibility requirements, a refund may be denied.
Exchanges
Exchanges are subject to product availability at the time the return is processed.
Final Sale Items
The following items are not eligible for return, refund, or exchange:
- Items marked as Final Sale
- Clearance items
- Gift cards
- Custom or personalized items
Final Sale status will be clearly indicated on the product page.
Shipping Charges
Shipping fees paid at checkout are non-refundable.
This includes standard and expedited shipping options.
Questions?
If you have any questions about returns or exchanges, please contact us: